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Patient Services Advocate (Budtender) Job Description

Job Status: Non-Exempt

Direct Supervisor: Assistant Dispensary Manager


The Patient Services Advocate (PSA) has a very important role as the most prominent customer facing position in the entire company. The PSA directly impacts the experience of our customers, providing them with education and top-notch customer service. More than cashiers, they must be able to educate and build relationships with our customers and take all necessary steps to enhance the experience of every customer. A successful PSA must be friendly, professional, responsible, well-spoken individual. The role requires an enthusiastic people-person that is eager to learn and passionate about cannabis. Successful PSAs must be able to multi-task in a face paced, high-volume, constantly changing environment while ensuring that all transactions and store relations remain compliant with all local and state regulations. The position requires constant customer interaction, problem solving, and efficient communication in a highly regulated environment.


  • Resolve customer conflict with a calm and professional demeanor

  • Communicate with Sales Floor Lead and Manager when product is running low so that it can be restocked accordingly

  • Work with others to create a positive environment for our patients and customers

  • Work individually and with a team supporting others to reach sales goals

Quality & Financial

  • Maintain cleanliness of parking lot, front desk, and lobby area

  • Manage customer flow from the reception area to the sales floor

  • Greet and bid farewell to all customers that enter and exit the dispensary

  • Answer store phones and provide knowledgeable information to customers

  • Perform opening duties and end of the day side work

  • Up-sell complimentary products or promote specials

  • Educate customers about products and services. Help them navigate multiple options based on their individual needs and desires

  • Accurately process sales through our point of sale system and the state tracking system

People & Development

  • Continue education of marijuana strains, products, and the industry during downtime

  • Provide knowledgeable, speedy, friendly service to all customers and patients

  • Assist in on-boarding and training of new employees

  • Communicate efficiently with management and coworkers


  • Check medical paperwork and proper identification thoroughly and accurately

  • Stay up to date on and maintain compliance with all local, state, and federal regulations

  • File and organize customer information and patient documents

  • Maintain 100% compliance with all local, state, and federal regulations in a highly regulated, constantly changing environment

  • Handle large amounts of cash without error

  • Help new customers fill out and sign medical agreements provided by the state and company ensuring all information is entered correctly and completely


  • Superior customer service skills

  • Ability to multi-task (agile)

  • Work well under pressure

  • Positive attitude and a strong work ethic

  • Detail oriented

  • Ability to work individually and collaboratively

  • Strong desire to learn and accept challenges

  • Adaptable to an ever-changing industry

  • Dependable, honest and trustworthy


  • Associate degree or bachelor’s degree preferred

  • Previous retail experience and/or customer service experience required

  • Previous experience in a high-volume, fast paced environment preferred

  • Demonstrable experience using software for Office and POS


  • Ability to stand or sit for extended periods of time and lift up to 25 pounds

  • Must be able to work 8-12 hour days, weekends, nights, and holidays

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.